This Privacy Policy explains how Funezou.com ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Username, password, and account preferences.
- Payment Information: Credit card details, billing address, and other payment details (processed through secure third-party payment processors).
- Travel Information: Travel dates, preferences, passport information, and other details necessary for booking ski resort vacations.
- Communication Records: Records of your communications with us, including customer service inquiries.
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Pages visited, time spent on pages, links clicked, and search queries.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, gather usage information, and enable certain website functions.
- Location Information: General location based on IP address or more precise location if you grant permission.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and improve our services, including processing bookings for ski resort vacations.
- To personalize your experience and offer tailored recommendations.
- To communicate with you about bookings, account updates, promotions, and customer service.
- To process payments and manage billing.
- To maintain the security and functionality of our website.
- To analyze usage patterns and improve our website and services.
- To comply with legal obligations and enforce our terms and policies.
3. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our contractual obligations to you when providing our services.
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring website security.
- Legal Compliance: Processing necessary to comply with applicable laws and regulations.
- Consent: Processing based on your explicit consent, which you can withdraw at any time.
4. Data Sharing and Disclosure
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party companies that help us operate our website and provide our services (e.g., payment processors, hosting providers, customer service platforms).
- Travel Partners: Ski resorts, hotels, transportation providers, and other partners necessary to fulfill your booking.
- Legal Authorities: Government authorities or law enforcement agencies when required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the nature of our relationship with you, legal obligations, and operational requirements.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Rectification: Request that we correct inaccurate or incomplete information.
- Erasure: Request deletion of your personal information in certain circumstances.
- Restriction: Request that we restrict the processing of your information.
- Data Portability: Request a copy of your personal information in a structured, machine-readable format.
- Objection: Object to our processing of your personal information.
- Withdraw Consent: Withdraw your consent at any time if we process your information based on consent.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information about the types of cookies we use and how to control them, please refer to our Cookie Policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
We may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection. When we transfer personal information internationally, we implement appropriate safeguards in accordance with applicable law, such as standard contractual clauses or other legal mechanisms.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer through our website contact form.
Last Updated: May 15, 2023